Refund Policy

Last updated: March 29, 2026

Community Membership

The Violin With Marta community is billed at $19 per month with a 7-day free trial. You can cancel your membership at any time.

When you cancel, you keep access until the end of your current billing cycle.
No mid-month refunds - you've already received access for the period you paid for.
If you cancel during your free trial, you will not be charged.

Attended sessions are not refundable.
Unused sessions are not refundable. If you've completed 3 of 4 lessons, I'll extend your package by 10 days so you can complete the final session.
Package expiration: lesson packages expire 45 days after purchase. All sessions must be booked and completed within this period.
Cancellation notice: if you need to reschedule, please let me know at least 24 hours before your lesson. Missed lessons without 24-hour notice count as used.
If I need to cancel: I'll arrange a makeup lesson at a time that works for you.

To request a refund, email me at hello@violinwithmarta.com. Please include your account email and a brief description of your request.

If you have a billing issue, please contact me first. I'm happy to help resolve any concerns directly.

Filing a chargeback with your bank instead of requesting a refund through the proper channels may result in your account being suspended.
Fraudulent chargebacks will be disputed with supporting evidence, including records of service delivery and terms acceptance.

Questions about this policy? Reach out at my contact page.